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Privacy Policy

This Privacy Policy describes how Propate Foods LLP, operating under the brand name Parpat Papad (“Company,” “we,” “our,” or “us”), collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or interact with us through phone, WhatsApp, email, social media, or any other channel.

By using our services, you agree to the terms of this Privacy Policy.

1. Who We Are

Legal Entity: Propate Foods LLP

Brand Name: Parpat Papad

Email: sales@parpat.in

Phone: 9016321614

2. Information We Collect

We may collect the following types of personal information:

a) Information you provide directly

When you place an order, contact us, fill out a form, subscribe to updates, or communicate with us, we may collect:

  • Full name
  • Mobile number
  • Email address
  • Delivery address
  • Billing address
  • Order details
  • Payment-related information
  • Messages, feedback, or queries you send us

b) Information collected automatically

When you visit our website or digital platforms, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Referring website or source
  • Cookies and similar tracking data

c) Information from third parties

We may receive limited information from third-party platforms such as:

  • Payment gateways
  • Delivery/logistics partners
  • Social media platforms
  • Advertising or analytics partners
  • Marketplace or reseller platforms, if applicable

3. How We Use Your Information

We use your information for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Delivering products to you
  • Confirming, updating, or tracking your orders
  • Responding to your inquiries and support requests
  • Sending order-related communications
  • Improving our products, services, and customer experience
  • Managing returns, refunds, or complaints
  • Sending promotional offers, updates, or marketing messages, where permitted
  • Maintaining internal records and accounts
  • Preventing fraud, misuse, or unauthorized activity
  • Complying with legal, tax, regulatory, or reporting obligations

4. Payment Information

We do not usually store your complete debit card, credit card, or banking details on our own systems unless specifically required for a legitimate business reason and handled securely.

Payments made through third-party payment gateways are processed according to the privacy and security policies of those providers. We recommend that you review their policies before completing payment.

5. Sharing of Information

We do not sell your personal information.

We may share your information only when necessary with:

  • Delivery and courier partners
  • Payment gateway or banking partners
  • IT service providers, hosting providers, or website support vendors
  • Marketing, communication, or analytics service providers
  • Professional advisors such as accountants, auditors, or legal consultants
  • Government authorities, regulators, or law enforcement where legally required

Any such sharing will be limited to what is reasonably necessary for business, operational, or legal purposes.

6. WhatsApp, Calls, and Social Media

If you contact us through WhatsApp, phone, Instagram, Facebook, or other social media platforms:

  • We may store your contact details and communication history
  • We may use that information to respond to your query, process your order, or provide support
  • We may send you updates regarding your order or service
  • Promotional communication will only be sent in a reasonable manner and in accordance with applicable requirements

Please note that third-party platforms such as WhatsApp, Meta, Instagram, and Facebook have their own privacy policies and terms.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Make the website function properly
  • Improve website performance
  • Understand visitor behavior
  • Personalize user experience
  • Support analytics and advertising activities

You can usually manage or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary for:

  • Order processing and fulfillment
  • Customer service and support
  • Accounting, tax, and audit purposes
  • Legal and regulatory compliance
  • Dispute resolution
  • Internal business operations

When information is no longer required, we will delete, anonymize, or securely dispose of it where reasonably possible.

10. Your Choices and Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information
  • Withdraw consent for certain communications
  • Opt out of promotional messages
  • Ask questions about how your information is processed

To exercise any of these rights, please contact us using the details provided below.

11. Marketing Communications

We may send you promotional messages, offers, product updates, or festive greetings through SMS, WhatsApp, email, or social media, where appropriate.

You may opt out of promotional communications at any time by:

  • Clicking the unsubscribe link in emails, if available
  • Replying with “STOP” or similar instruction, where applicable
  • Contacting us directly and requesting removal

Please note that even if you opt out of marketing, we may still send service-related messages such as order confirmations, invoice details, dispatch updates, or support responses.

12. Third-Party Links

Our website or social pages may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third-party platforms. You should review their privacy policies separately.

13. Children’s Privacy

Our products and services are generally intended for adults or family purchasers. We do not knowingly collect personal information from children without appropriate consent where required. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.

Any updated version will be posted on our website or made available through appropriate channels with the revised “Last Updated” date.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us at on our contact us page